Home Care Assistance

Our Care Approach

Home Care Assistance takes a unique approach to the care of older Australians. We offer personalised services and care management to each and every individual. We are able to achieve this by attracting the most innovative, creative, compassionate and committed employees.
  • Hourly Care
  • 24 Hour Care
  • Hospital to Home
  • Specialised Care

Our Approach

Holistic Health and Wellness with our Balanced Care Method™

The Balanced Care Method™ is a holistic approach to care that promotes a healthy mind, body and spirit, based on the lifestyles of the longest-living people in the world, the Okinawans.

Elevating the standard of care – one person at a time.

Our goal at Home Care Assistance Newcastle is not just matching people with Care Workers but working together with your family to create personalised care plans that ensure optimal quality of life for their ageing loved one.

At Home Care Assistance Newcastle, our care philosophy seeks to optimise the wellness of our aging local community and bring energy, independence and joy in this special phase of life. Our specialised and unique programs define our approach to in-home care

Hiring and Training the Industry’s Best

Our Care Workers are the heart and soul of Home Care Assistance Newcastle, so we take recruitment very seriously. We have a dedicated team to screen and train the very best Care Workers to take care of your ageing loved one. We conduct thorough background checks with pformer employer as well as police checksand. Our Care Workers are, insured and trained in Alzheimer’s and dementia care, post-hospitalisation care, healthy cooking techniques, and more.

Personalised Care Management

The Home Care Assistance Newcastle entire care team prides itself on providing the highest level of care to individuals and their families. Our communication is second to none, whether it is our complimentary in-person consultations, creating personalised care plans or our regular quality assurance visits, our local Care Team is both accessible and available to you 24/7 to provide status updates. At Home Care Assistance Newcastle, our Care Team to client ratio is 3x the industry average, meaning your loved one gets unrivalled personal attention. The Care Team can also coordinate between Health Care Professionals, ensuring clear lines of communication to all involved.

Home Care Advantage Checklist

We know finding the right care can be overwhelming. Our Home Care Advantage Checklist below can help identify the important questions to ask when researching care.

How We Compare To Other Providers The Home Care Assistance Advantage
Has the company been responsive, informative and professional?
   

We are available 24/7 as a professional resource for you and your family.

Are Care Workers screened?
   

We typically hire 1 in 25 applicants and always conduct extensive screening and background checks on all our team.

Does the company employ its Care Workers and take care of taxes and workers’ compensation?
   

Our Care Workers are employees, not contractors, to protect you from managing liability. They are all covered by workers compensation and other relevant insurances.

Does the company guarantee a personality match and offer Care Worker interviews?
   

We ensure a personality match and will not change your Care Worker if you are satisfied.

Does the company offer back-up Care Workers in case of emergency?
   

We have an extensive roster of trained employees available for all individuals’ needs.

Is the Care Manager available on-call 24/7, including nights and weekends?
   

We are available 24/7 for our families and individuals’ needs, including evenings, public holidays and weekends.

Does the company perform regular quality assurance visits, satisfaction reviews and Care Worker evaluations?
   

We are a recognised leader in the local industry. This comes from regular monitoring of our service, satisfaction levels and open communication.

Does the company have experience helping those who are experiencing memory loss associated with ageing or Alzheimer’s?
   

Home Care Assistance Newcastle offers the unique Cognitive Therapeutics Method™ designed to promote long-term brain health and engagement.

Are You Ready to Get Started?

Home Care Assistance Newcastle can help you or a loved one today.
Contact us now for your complimentary in-home assessment.

Let us help you

Home Care Assistance Newcastle can help. Call Our Local Team today for your complimentary in-home assessment.

Contact Our Local Team

DEDICATED TO AGEING WELL
Home Care Assistance are always available to help Mum and Dad. The carers are always lovely and polite. I feel very confident in recommending them to anyone looking for care for their loved ones.
We were very happy with Home Care Assistance's and dealing with staff was a pleasure. Highly recommend.
I have recommended Home Care Assistance Newcastle to a few friends now. After having a bad experience with another service provider, Kerrie went above and beyond to help my mother, who has dementia,... with new services. Kerrie, Mark and their team are compassionate, professional and genuinely care about their clients.read more
Great service helpful staff that can't do enough for you and very reasonable fees
highly recommend the team at Home Care Newcastle - Thank you again team.
Great service looking after my nan. Thanks so much guys.