Home Care Assistance

How We Care

Our model of care is centred around highly personalised and flexible care plans designed to meet the individual and evolving needs of older Australians.
  • Hourly Care
  • 24 Hour Care
  • Hospital to Home
  • Specialised Care

Flexible care to fit your family’s needs

Home Care Assistance Newcastle can provide either hourly or around-the-clock care. Our Carers can support your loved one with the basics of everyday living and also have the specific training and experience to support the needs of those with specific health conditions such as Alzheimer’s or Parkinson’s. Our Carers are experienced in supporting successful transitions between home and other facilities such as hospitals, respite facilities and more.

Home Care Assistance Newcastle Carers are rigorously screened including full police checks to provide you with peace of mind. Our Carers are experienced and passionate locals and are monitored and supported by our Client Care Managers who build trusted relationships with families, ensuring the highest level of personalised care.

What kind of care do you need?

Everyone’s care needs are unique and will change over time. Home Care Assistance Newcastle can provide the following types of care:

Hourly Home Care

Focused on supporting your loved one to maintain their usual daily routines, our Carer Workers can be hired on an ‘as needed’ basis so we are there when you need us, and allow privacy and independence when you don’t.

24 hour Home Care

24-hour care provides your loved one with full-time, around-the-clock care, without the need for a Care Worker to be living in the home. Ideally suited to those living with dementia or who are homebound due to physical limitations, our 24 hour care supports all daily living needs, provides safety as well as compassionate companionship for your loved one, not to mention peace of mind for families.

Live-In Care

Live-in Care Workers are assigned to live with an older adult for a period and provide care directly in their own home. Live in Care can help with ensuring safety and consistent companionship.

Hospital to Home Care

One-on-one Hospital to Home Care is crucial for a safe and successful recovery when transitioning home, after hospitalisation or moving through the care continuum via a rehabilitation or medical care facility.

In-Home Specialised Care

Home Care Assistance Newcastle understands that care for those with Alzheimer’s, Parkinson’s or other conditions requires a specialised approach. Our Care Workers are highly skilled and experienced in caring for your loved one with these specific conditions.

Frequently Asked Questions

What kind of care services do you offer?

Home Care Assistance offers home care on a daily and hourly basis. For more information visit our Care Services page.

In what areas of care do Home Care Assistance Carers specialise?

Our Carers are experienced and trained in the full array of specialised care requirements that commonly affect older adults. These include:

  • Alzheimer’s disease
  • Parkinson’s disease
  • Dementia
  • Cancer
  • Rehabilitation
  • Orthopaedics
  • Stroke and other Neurological conditions
  • Palliative care
Why is Home Care Assistance good for older Australians?

Our experienced Carers provide safety, support and companionship.  They are highly skilled and specially trained in emotional support, nutritional guidance, fall prevention, brain-sharpening activities and even light physical activity. We go to great lengths to match the perfect Carer with the individual based on personality, life experience and commonalities.

What is Home Care?

Home care provides older Australians with one-on-one assistance from a trained carer in the comfort of his or her own home. With assistance from a Carer, seniors are able to live at home independently and maintain their quality of life. The personal attention they receive vastly improves their safety, health and happiness.

What is the difference between 24-hour care and hourly care?

With our 24-hour care service, Carers come in shifts and stay with the client around-the-clock, ready to assist with all activities of daily living and ensuring safety all hours of the day. 24/7 care provides service for those people who require close supervision at all times.

Hourly Care is exactly that care by the hour. From a
simple companion visit to transport to your GP or even meal assistance we can help with all areas of your daily activities.

What does it mean when you say “lifestyle” care?

By remaining at home, older family members are able to maintain the lifestyle they have been accustomed to despite needing some extra support. Staying at home with their own possessions and familiar surroundings, they are able to visit the same shops, restaurants, neighbours, parks and other familiar places that are known and loved.

Why is Home Care Assistance good for families?

Home Care Assistance brings peace of mind to families because your loved one is cared for by the best, most reliable Carers. On call to serve you 24/7, we eliminate the effort and worry of finding, screening, paying for and managing a Carer, therefore reducing stress for the whole family. Having an in-home Carer allows family members to enjoy quality time with their loved ones, instead of focusing on stressful day to day needs.

Do you have any brochures or videos to read/watch so that I can learn more about in-home care?

Yes, we have many resources on how in-home care can support a number of situations, including acute or chronic conditions. You will also find information about our programs, such as our Balanced Care Method, Cognitive Therapeutics Method and more.

How can I get more information?

If you would like more information contact your local office for a free in-home consultation or to speak to a professional Client Care Manager.

You can also download one of our Care Guides below to read more about our services. Should you prefer to be sent a printed copy, please contact your local office.

I have questions – is there a real person I can speak with?

Absolutely. Members of the Home Care Assistance care team are available to speak with you at any time. Please contact your local office by searching here.

Is there a Home Care Assistance location near me?

Yes, Home Care Assistance has locations serving most regions of Australia. To find a location near you, click here.

What is respite care and how can it help family Carers?

Often, a family member or friend cares for an ageing loved one, but performing this role can add stress and pressure on the family relationships. Respite Care is temporary or hourly care designed to give family Carers a much needed break so they can take care of other priorities in their life and prevent burnout.

Home Care Assistance Carers provide excellent help at home. Can they assist in locations besides seniors’ home residence?

Yes. We can visit people anywhere they need care. During hospital stays, our hospital care team can provide around-the-clock companionship and monitoring for safety.

Many residents of Aged Care facilities also hire Home Care Assistance Carers to provide the personal one- to-one attention they deserve.

What happens if the assigned Carer is sick and can’t work?

If your Carer becomes ill or is unable to keep the scheduled visit, our staffing team will work to find you a qualified substitute carer for that time.

Do you have a service contract I have to sign?

There’s no service contract with Home Care Assistance. That means you can use our services for as little or as long as you need and with 100% satisfaction.

How does Home Care Assistance screen and hire Carers?

Home Care Assistance interviews 25 Carers for every one Carer that we hire. We start by requiring a minimum of two years of verifiable experience with excellent references.

Next, we conduct thorough background checks including local and national criminal records, driving record checks and verify eligibility for employment.

Home Care Assistance Carers are covered by workers’ compensation insurance.

How do you supervise Carers?

You don’t just hire a carer. You work with a full Care Team to ensure the highest standards of care are met. Before beginning home care services, the care team creates a schedule and a plan that covers all aspects of appropriate care, and the Carer is fully briefed on the plan. A Client Care Manager will also make regular Quality Assurance visits to ensure the quality of care is exceptional and make changes as needed.

What’s unique about the service provided by Home Care Assistance?

Our rigorous Carer selection process includes an exclusive psychologist-generated test that measures honesty and conscientiousness. We also have a PhD-developed Home Care Assistance program that is used to train Carers with proven techniques and skills for improving and prolonging seniors’ quality of life.

Our emphasis on providing long-term care from consistent, expertly matched Carers ensures quality in care and maintains familiarity and emotional stability.

Home Care Assistance specialises in 24 hour care, with Carers providing assistance, monitoring and companionship around-the-clock.

Our proprietary Balanced Care Method™ is a holistic approach to care based on the scientifically studied lifestyles of the longest living individuals in the world. Our Cognitive Therapeutics Method™ engages clients in fun and effective activities designed to promote long-term brain health.

What makes Home Care Assistance Carers such great Carers?

We start by attracting and hiring the best, most experienced Carers in the area. We screen them with the most comprehensive tests in the industry. But we don’t leave it at that. Home Care Assistance has developed exclusive training programs to provide nutrition and longevity-promoting techniques. We even have a monthly newsletter that keeps all of our Carers up-to-date on the latest insights in the home care industry.

Are You Hiring?

Are You Hiring?
Yes, our team is growing and we are hiring both general staff and Carer positions. To learn more about open staff positions, click here and to apply to become a Carer, click here.

Where can I learn more about being a Carer?

Becoming a professional caregiver is a meaningful and fulfilling job. To learn more about becoming a valued member of our team, click here.

Choosing the right Home Care Provider
Not all home care businesses are alike. Some may not offer all the services and support you require, so it is important to understand who and what is best for you and your loved one. Our Home Care Company Checklist will assist with due diligence and selecting the right care requirements
We help people Live Well, where they prefer - At Home
At Home Care Assistance Newcastle, we provide customised care to older Australians living in the greater Newcastle and Hunter region so they can live happier, healthier lives at home. We champion the needs of seniors with a positive, empowering approach to ageing that celebrates independence, dignity and quality of life. Our Care Workers receive exceptional training, support and resources to deliver an unmatched care experience.

Paying for In-Home Care

Our focus is on creating close, trusted relationships with families and designing personalised plans that evolve to meet the needs of everyone over time. Paying for personalised care can be more affordable than you think!

Personal care and assistance can be covered under government programmes. Please note, there may be a gap and small contribution to pay, as the Australian Government may not fund the full cost of the program.

Contact us at Home Care Assistance Newcastle today to discuss how we can work with your family’s budget to deliver a complete plan of services.

  • Total Peace of Mind
    We understand the trust you place in us and do everything possible to ensure that the home care experience is worry-free for all concerned.
  • Community Connections

    We are the trusted partner of reputable care professionals within communities we serve. We pride ourselves on connecting older Australian’s to the best care solutions for them - even if it’s outside our service offerings.

  • Elevated Quality of Life

    Our Balanced Care Method™ emphasises a healthy mind, body and spirit. We believe that with the proper car we can help older Australians live happier, healthier and more fulfilled lives.

  • Trusted Expertise

    We are experts in all aspects of home care, from family dynamics to nutrition, around-the-clock care to dementia. We ensure all our team are trained to the highest standard possible and have the support and resources to deliver an unmatched care experience to meet the needs of each individual and their families.

  • Long Term Relationships

    We believe the best way to deliver exceptional care is to focus on building long term, trusting relationships between Carers, individuals, and their families.

  • High Quality Care
    We go above and beyond to deliver high quality care for families who want and expect, the very best for their ageing loved ones.

Let us help you

Home Care Assistance Newcastle can help. Call Our Local Team today for your complimentary in-home assessment.

Are You Ready To Get Started

Home Care Assistance can help you or a loved one today. Contact us now for you complimentary in-home assessment.

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highly recommend the team at Home Care Newcastle - Thank you again team.
I have recommended Home Care Assistance Newcastle to a few friends now. After having a bad experience with another service provider, Kerrie went above and beyond to help my mother, who has dementia,... with new services. Kerrie, Mark and their team are compassionate, professional and genuinely care about their clients.read more
We were very happy with Home Care Assistance's and dealing with staff was a pleasure. Highly recommend.
Home Care Assistance are always available to help Mum and Dad. The carers are always lovely and polite. I feel very confident in recommending them to anyone looking for care for their loved ones.
Great service helpful staff that can't do enough for you and very reasonable fees
Great service looking after my nan. Thanks so much guys.