At Home Care Assistance Newcastle, we provide reliable, flexible and compassionate care to help you live safely and comfortably at home. Whether you need help with personal care, domestic assistance, or regular visits for health and wellbeing, we’re here to make sure you or your loved one feels supported — and never rushed.
We work closely with you to build a care plan around your Support at Home classification and individual goals. You’ll always know where your budget is going, with clear costs, no hidden charges, and genuine support from a provider you can trust.
Support at Home is here to give you more choice and control over your home aged care. We’re here to make sure you get the most out of it. Want to talk it through? Give us a call at (02) 4089 3000 or enquire online and we’ll walk you through your next steps.
The Support at Home program is the Australian Government’s updated approach to in-home aged care, replacing the existing Home Care Package program. If you already have an approved Home Care Package, you won’t need to reapply or change providers — you’ll stay on the same level of funding, just under the new system.
For older Australians new to care, the program introduces a more straightforward way to access aged care services and get matched to the right level of support, faster. The program brings together funding, assessments and services into a single system designed to help you live independently in your own home for as long as possible.
If you’re unsure what this change means for you or a loved one, call our friendly team today. We’re here to help you navigate the transition and make the most of the care available.
The new Support at Home system includes 8 ongoing classifications, each with a quarterly budget based on your needs. You’ll also have improved access to short-term services like the Restorative Care Pathway, End-of-Life Pathway, or Assistive Technology and Home Modifications Scheme (AT-HM), depending on your eligibility.
Short-term supports include the following.
Here’s a breakdown of the 2025 Support at Home funding levels:
Support at Home includes a wide range of home aged care services. Depending on your care plan, your budget may be used for:
Every plan is tailored to your personal goals. As your needs change, we can help you request a reassessment and adjust your care.
From new clients to people transitioning from an existing Home Care Package, we’re proud to support locals across Newcastle and Lake Macquarie with consistent, quality care. Our qualified care team works with you, your GP and your family to build a plan that meets your goals and fits your lifestyle.
Let’s take the stress out of managing your care. We’ll help you:
Contact us today at (02) 4089 3000 to get started or find out more.
Do you have any other questions?
At Home Care Assistance Newcastle, we’re here to help you navigate changes to your in-home care services. As a trusted provider of residential aged care in the region, we’re committed to delivering high-quality, compassionate care services that meet the evolving standards set by the Australian Government.
Let us help you continue to live safely and confidently at home — now and in future. Call us at (02) 4089 3000 to discuss your in-home aged care options with our team.
If you already receive a Home Care Package, you don’t need to reapply. You’ll automatically move to the Support at Home program in November 2025 with the same funding level and provider. New applicants can apply for an aged care assessment through My Aged Care.
Yes. You can change aged care providers at any time. We’ll guide you through the transition and help make sure there are no interruptions to your care. Just give us a call.
If your health or situation changes, you can request a reassessment. Your care manager or provider can help you organise a Support Plan Review through My Aged Care.
If you have unspent Home Care Package funds, these will carry over when you move to Support at Home. They’ll be used before your new quarterly budget for services or assistive technology, depending on your needs.
Deciding between staying at home or moving into an aged care facility depends on your personal needs, preferences and health. Many older people prefer to stay in their own home if it’s possible to do so safely. The Support at Home program is designed to help you remain safe and independent at home for longer, with services tailored to your situation. However, aged care facilities may be the right choice if you need 24/7 support or have complex medical needs. Talk to your care provider to explore what’s best for your circumstances.