Home Care Assistance

Professional and Client Testimonials

Our strength is in our reputation and the voices that support us.
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Hear from our families

At Home Care Assistance, we provide a superior level of service to each and every individual we serve. Our 97% client satisfaction rate is unparalleled in our field. We are very proud of our reputation, and the willingness of our families to share their experiences that showcase what makes us the premier provider of in-home care.

What our families have shared with us

Ann Reilly, NSW
“I have recommended Home Care Assistance Newcastle to a few friends now. After having a bad experience with another service provider, Kerrie went above and beyond to help my mother, who has dementia, with new services. Kerrie, Mark and their team are compassionate, professional and genuinely care about their clients.”
Stars Reilly, NSW
“Home Care Assistance Newcastle are compassionate, caring and professional. There is always someone to help you no matter when you call. They genuinely care about their clients.”
Josie Gillogly, NSW
“The services, compassion and level of care provided by the team are 5 star*****. Home care assistance offered value for money and flexibility to suit our needs. We are so grateful to the team. The punctuality, honesty, genuine care and trust displayed most certainly helped our journey with mum. Thank you.”
Corinne O’Connell, NSW
“Great care and customer service. Being local and have their office local makes dealing with them so much better than a big company with a call centre in a different state.”
Sue Debono, NSW
“Great service helpful staff that can’t do enough for you and very reasonable fees.”
Denise, Wickham NSW
“I’m very happy with everything. Kerrie and Mark and my carers have made such a difference to my life.”
Jennifer, Maryland, NSW
“A wonderful service, extremely professional and a credit to you Kerrie and Mark on your thoughtfulness and understanding. All the carers have been first class professionals and friends.”
Leanne, Valentine, NSW
“I would like to thank you again. As I tell many people, Home Care Assistance Newcastle has really given mum a second chance at a decent quality of life ..I believe you can’t beat the care she has received. All dementia patients should be as lucky.. The model of Aged Care homes is very unsuitable as dementia patients really need one-on-one care to have a good quality of life.”
Josie, Belmont North NSW
“The services, compassion and level of care provided by the team are 5 star. Home care assistance offered value for money and flexibility to suit our needs. We are so grateful to the team. The punctuality, honesty, genuine care and trust displayed most certainly helped our journey with mum. Thank you.”
Geoff, Charlestown NSW
“Just to say thank you for helping us navigate our way through the home care options and for organising a carer so quickly. Meg is very happy with the arrangements and the carer you sent.”
Nicholas Williamson
We were very happy with Home Care Assistance’s and dealing with staff was a pleasure. Highly recommend.
Leigh Carroll
Home Care Assistance are always available to help Mum and Dad. The carers are always lovely and polite. I feel very confident in recommending them to anyone looking for care for their loved ones.
Claudia Zurcher
Fantastic communication and level of care for clients and their families.
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highly recommend the team at Home Care Newcastle - Thank you again team.
Home Care Assistance are always available to help Mum and Dad. The carers are always lovely and polite. I feel very confident in recommending them to anyone looking for care for their loved ones.
Great service looking after my nan. Thanks so much guys.
Great service helpful staff that can't do enough for you and very reasonable fees
We were very happy with Home Care Assistance's and dealing with staff was a pleasure. Highly recommend.
I have recommended Home Care Assistance Newcastle to a few friends now. After having a bad experience with another service provider, Kerrie went above and beyond to help my mother, who has dementia,... with new services. Kerrie, Mark and their team are compassionate, professional and genuinely care about their clients.read more
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